Frequently Asked Questions
Everything you need to know about your Jaanuu experience.
What is the standard shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How do I return or exchange an item?
We offer a 30-day return policy for unwashed and unworn items with original tags attached. You can start your return or exchange through our online portal using your order number and zip code.
Are your scrubs moisture-wicking and antimicrobial?
Yes, our proprietary fabric technologies are designed specifically for the healthcare environment, featuring moisture-wicking properties and antimicrobial finished fabrics to keep you comfortable and protected.
How should I care for my Jaanuu apparel to ensure longevity?
We recommend machine washing cold with like colors and tumble drying on low. Avoid bleach and high-heat settings to maintain the integrity of the technical fibers and color vibrancy.
Do you offer group discounts for medical offices?
Absolutely! We provide specialized pricing and embroidery services for teams and organizations. Please visit our 'Group Orders' page to connect with a dedicated account manager.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.